---
title: Frequently Asked Questions | SpeedVisa Help Center for Students
description: Frequently Asked Questions
---

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1. [SpeedVisa Help Center for Students](https://help.kusunoki.ltd/portal)
2. [Frequently Asked Questions](https://help.kusunoki.ltd/portal/frequently-asked-questions)

# Frequently Asked Questions

- [Do I Need to Upload the Back of My Residence Card?](https://help.kusunoki.ltd/portal/0102)

## Log in

- [❓️ How to Log In to SpeedVisa and Troubleshoot Login Issues](https://help.kusunoki.ltd/portal/0059)
- [❓️ What to Do if I Forget My Password](https://help.kusunoki.ltd/portal/0060)
- [❓️ How to Change Your Email Address and Password on SpeedVisa](https://help.kusunoki.ltd/portal/0058)

## Financial Supporter

- [❓️ Can I Use a Birth Certificate to Prove My Relationship with My Financial Sponsor?](https://help.kusunoki.ltd/portal/0099)
- [❓️ Do I Need to Include Tuition Fees That Are Already Paid in My Payment Plan?](https://help.kusunoki.ltd/portal/0085)
- [❓️What Should I Do If I Cannot Submit My Student Loan or Scholarship Certificate?](https://help.kusunoki.ltd/portal/0095)
- [❓️ Where can I get the Expense Statement format?](https://help.kusunoki.ltd/portal/0076)
- [❓️ How to Enter Study Abroad Expenses Paid by a Student Loan](https://help.kusunoki.ltd/portal/0086)
- [❓ What is the Average Cost of Living in Japan?](https://help.kusunoki.ltd/portal/0016)
- [❓ Can I Have Multiple Financial Supporters?](https://help.kusunoki.ltd/portal/0007)
- [❓ Can a Friend Be a Financial Supporter?](https://help.kusunoki.ltd/portal/0025)
- [❓ Can a Retired Person Be a Financial Sponsor?](https://help.kusunoki.ltd/portal/0011)
- [❓ How to Input Scholarship Details as a Payment Method?](https://help.kusunoki.ltd/portal/0028)
- [❓ What to Do If My Scholarship Isn't Enough to Cover Living Expenses in Japan?](https://help.kusunoki.ltd/portal/0012)
- [❓How Much Money Should Be in a Bank Certificate for a Student Visa to Japan?](https://help.kusunoki.ltd/portal/0073)
- [❓ Is a Tax Certificate Without Annual Income Acceptable?](https://help.kusunoki.ltd/portal/0026)
- [❓ How Recent Should a Bank Balance Certificate Be for Submission?](https://help.kusunoki.ltd/portal/0009)
- [❓ Is it OK to submit a certificate of monthly income?](https://help.kusunoki.ltd/portal/0008)

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## Name & Personal Info

- [❓️ What Should I Do If I Don't Have a Last Name?](https://help.kusunoki.ltd/portal/0034)
- [❓️ Can I Input My Name in Kanji on the Application?](https://help.kusunoki.ltd/portal/0055)

## Certificate Photo

- [❓️ Can I Use Smartphone Photos for My Application?](https://help.kusunoki.ltd/portal/0057)
- [❓️ Can I Take a Photo with a Veil On for Identification Purposes?](https://help.kusunoki.ltd/portal/0056)
- [❓ Tips for Preparing Certificate Photos for Application](https://help.kusunoki.ltd/portal/0018)

## Education & Work History

- [❓️ How to Fill in the Education Section with Multiple School Transfers or Disruptions?](https://help.kusunoki.ltd/portal/0024)
- [❓ How to Complete the "Remarks" Section in Educational Background?](https://help.kusunoki.ltd/portal/0032)
- [❓ How to Fill in Work History for Part-Time Jobs?](https://help.kusunoki.ltd/portal/0033)
- [❓ How to Enter "Total years of education"](https://help.kusunoki.ltd/portal/0035)

## Application Form Input Details

- [❓️ What Language Should I Use When Entering Application Information?](https://help.kusunoki.ltd/portal/0082)
- [❓️ Do I need to enter my spouse’s travel history to Japan in the application form?](https://help.kusunoki.ltd/portal/0079)
- [❓️ Faculty/Course Name: What to Enter and How to Fix Save Issues](https://help.kusunoki.ltd/portal/0038)
- [❓ How to Write Reason for Studying in Japan?](https://help.kusunoki.ltd/portal/0020)
- [❓️ Should "Date of Entry" Reflect the Actual Arrival Date?](https://help.kusunoki.ltd/portal/0053)

## CoE Application History

- [❓️ What is a CoE (Certificate of Eligibility)?](https://help.kusunoki.ltd/portal/0080)
- [❓️ How to Document Past CoE Application History When Not Used](https://help.kusunoki.ltd/portal/0052)
- [❓ How to Record Past Visits to Japan and CoE Application History? (1)](https://help.kusunoki.ltd/portal/0010)
- [❓️ How to Record Past CoE Application History (2)](https://help.kusunoki.ltd/portal/0051)

## Documents & Certificates

- [❓️ How Do I Prepare a Certificate of Non-Tuberculosis (TB) Status?](https://help.kusunoki.ltd/portal/0072)
- [❓ How to Prepare Translations for Application Documents?](https://help.kusunoki.ltd/portal/0037)
- [❓ What Should Be Included in a Japanese Language Ability Certificate?](https://help.kusunoki.ltd/portal/0036)

## Upload Files

- [❓️ How to Delete an Uploaded File](https://help.kusunoki.ltd/portal/0062)
- [❓️ How do I Know Which Documents I Need to Upload?](https://help.kusunoki.ltd/portal/0096)
- [❓️ How to Replace a Document File After Submission](https://help.kusunoki.ltd/portal/0019)
- [❓️ Important Guidelines for Uploading Your Passport](https://help.kusunoki.ltd/portal/0017)
- [❓️ How to Manage Non-Applicable Documents](https://help.kusunoki.ltd/portal/0015)

## Specital Situations & Requests

- [❓️ How Should I Register My Passport Information in SpeedVisa After Renewing My Passport?](https://help.kusunoki.ltd/portal/0084)
- [❓️ Part-time Job Income Section Does Not Open](https://help.kusunoki.ltd/portal/0097)
- [❓️ What should I write in the "Research Room Information" fields?](https://help.kusunoki.ltd/portal/0081)
- [❓️ Why did some checkmarks turn gray after I pressed the Submit button?](https://help.kusunoki.ltd/portal/0077)
- [❓ How to Request Editing Access After Submission](https://help.kusunoki.ltd/portal/0031)
- [❓️ Can I Bring My Family to Japan While I Study?](https://help.kusunoki.ltd/portal/0054)

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## Technical Issues

- [❓ I Can't Upload a Document](https://help.kusunoki.ltd/portal/0039)
- [❓️ What to Do If the Selected Language Does Not Display Correctly](https://help.kusunoki.ltd/portal/0061)
- [❓️ Troubleshooting Errors or Issues During Input](https://help.kusunoki.ltd/portal/0063)
- [❓ Why Can’t I Press the Submit Button?](https://help.kusunoki.ltd/portal/0074)
- [❓️ If You Can't Download Documents from SpeedVisa](https://help.kusunoki.ltd/portal/0029)
- [❓ Troubleshooting Upload Issues with Smartphone-Captured Documents](https://help.kusunoki.ltd/portal/0030)

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## Procedures after Submitting CoE Application

- [❓️ What is the schedule after I submit my application information through SpeedVisa?](https://help.kusunoki.ltd/portal/0064)
- [❓️ Can I Apply for a Student Visa While Temporarily Staying in Another Country?](https://help.kusunoki.ltd/portal/0071)

## Life in Japan

- [❓️ What to Do If Your Bank Account Is Frozen While Your Residence Card Extension Is in Progress](https://help.kusunoki.ltd/portal/0075)

## Messenger

- [❓️ Unable to Send Messages in Messenger](https://help.kusunoki.ltd/portal/0172)

## Japanese Language Ability

- [❓️ How to Enter Private Japanese Lessons in SpeedVisa](https://help.kusunoki.ltd/portal/0083)

## Deadline

- [❓️ When is the deadline to submit my application information?](https://help.kusunoki.ltd/portal/0090)

- [Usage Guide](https://help.kusunoki.ltd/portal/usage-guide)
- [Residency Application](https://help.kusunoki.ltd/portal/residency-application#main-content)

    - [Overview](https://help.kusunoki.ltd/portal/residency-application#overview)
    - [Personal & Background Info](https://help.kusunoki.ltd/portal/residency-application#personal-background-info)
    - [Educational & Work History](https://help.kusunoki.ltd/portal/residency-application#educational-work-history)
    - [Necessary Information for Application](https://help.kusunoki.ltd/portal/residency-application#necessary-information-for-application)
    - [Payment Methods](https://help.kusunoki.ltd/portal/residency-application#payment-methods)
    - [Reasons for Study](https://help.kusunoki.ltd/portal/residency-application#reasons-for-study)
    - [Documents to Upload](https://help.kusunoki.ltd/portal/residency-application#documents-to-upload)
- [Update Residence Information](https://help.kusunoki.ltd/portal/update-residence-information)
- [Frequently Asked Questions](https://help.kusunoki.ltd/portal/frequently-asked-questions#main-content)

    - [Log in](https://help.kusunoki.ltd/portal/frequently-asked-questions#log-in)
    - [Financial Supporter](https://help.kusunoki.ltd/portal/frequently-asked-questions#financial-supporter)
    - [Name & Personal Info](https://help.kusunoki.ltd/portal/frequently-asked-questions#name-personal-info)
    - [Certificate Photo](https://help.kusunoki.ltd/portal/frequently-asked-questions#certificate-photo)
    - [Education & Work History](https://help.kusunoki.ltd/portal/frequently-asked-questions#education-work-history)
    - [Application Form Input Details](https://help.kusunoki.ltd/portal/frequently-asked-questions#application-form-input-details)
    - [CoE Application History](https://help.kusunoki.ltd/portal/frequently-asked-questions#coe-application-history)
    - [Documents & Certificates](https://help.kusunoki.ltd/portal/frequently-asked-questions#documents-certificates)
    - [Upload Files](https://help.kusunoki.ltd/portal/frequently-asked-questions#upload-files)
    - [Specital Situations & Requests](https://help.kusunoki.ltd/portal/frequently-asked-questions#specital-situations-requests)
    - [Technical Issues](https://help.kusunoki.ltd/portal/frequently-asked-questions#technical-issues)
    - [Procedures after Submitting CoE Application](https://help.kusunoki.ltd/portal/frequently-asked-questions#procedures-after-submitting-coe-application)
    - [Life in Japan](https://help.kusunoki.ltd/portal/frequently-asked-questions#life-in-japan)
    - [Messenger](https://help.kusunoki.ltd/portal/frequently-asked-questions#messenger)
    - [Japanese Language Ability](https://help.kusunoki.ltd/portal/frequently-asked-questions#japanese-language-ability)
    - [Deadline](https://help.kusunoki.ltd/portal/frequently-asked-questions#deadline)
- [Life Support](https://help.kusunoki.ltd/portal/life-support#main-content)

    - [Arrival Preparation](https://help.kusunoki.ltd/portal/life-support#arrival-preparation)
    - [Starting your Life in Japan](https://help.kusunoki.ltd/portal/life-support#starting-your-life-in-japan)
- [Using SpeedVisa During Your Studies](https://help.kusunoki.ltd/portal/using-speedvisa-during-your-studies#main-content)

    - [Part-time Jobs & Internships](https://help.kusunoki.ltd/portal/using-speedvisa-during-your-studies#part-time-jobs-internships)

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