🎯 Who is this for?
SpeedVisa users who need assistance with system usage, applications, or other common issues.
📝 Step-by-step Instructions
1. Check the Help Center
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What it is: A library of articles covering common questions and how-to guides.
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How to access:
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Visit the SpeedVisa Help Center (link available in the chat or main menu).
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Browse or search for the topic you need help with.
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2. Use the Help Chat
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What it is: A live chat where you can talk directly with our support team.
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How to access:
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Tap the 💬 chat icon in the lower-right corner of your screen.
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Availability:
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Hours: Monday to Friday, 10:00 AM – 5:00 PM (Japan Standard Time)
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Closed: Saturdays, Sundays, and Japanese national holidays
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Languages Supported: English and Japanese
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💡 FAQs / Tips
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Prepare Your Questions: Before using the chat, try to describe your issue clearly. This helps our support team assist you faster.
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Use the Help Center First: Many answers are already available in our help articles, which can save you time.
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Include Screenshots (if possible): When chatting, providing a screenshot of the issue can help clarify the problem.
🧭 Related Links
Coming soon
