🎯 Who is this for?
SpeedVisa users who need assistance with system usage, applications, or other common issues.
📝 Step-by-step Instructions
1. AI Chatbot Support
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The Help Chat is powered by an AI chatbot.
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It uses help articles to automatically answer your questions.
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You can ask questions in your preferred language — the chatbot supports multiple languages.
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Availability: 24/7 (year-round)
2. Human Support (Live Agent)
If the AI chatbot doesn’t answer your question well, there are two main ways to request human assistance:
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If you see a “Transfer” button: Click it to be connected with a human agent.
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If you see 👍️👎️ buttons: Click the 👎️ button. Then, choose “Human help” from the options that appear.
Availability for human support:
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Monday to Friday, 10:00 AM – 5:00 PM (Japan Standard Time)
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Closed on weekends and Japanese national holidays
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Supported Languages: English and Japanese
💡 Tip: Please include your full name, Japanese school name, and email address when reaching out. This helps us assist you more smoothly.
💡 FAQs / Tips
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Be Clear: Try to describe your issue in detail to get faster help.
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Screenshots Help: If possible, share a screenshot of the issue you’re facing.
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No Need to Wait: You can use the AI Chatbot anytime, including nights and weekends.
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Please Be Patient (After-Hours): If you request human support outside of business hours, you may need to wait until our team is available. We appreciate your patience!
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About Human Support Response Time: During business hours, we respond to human support requests in the order they are received. There is no fixed response time, so please understand that there may be a wait. We’re doing our best to help everyone!
🧭 Related Links
Coming soon
