❓️ Troubleshooting Errors or Issues During Input

🎯 Who is this for?

International students using SpeedVisa who encounter issues while entering information for their residence application.

📝 Common Input Issues and How to Fix Them

🟥 Issue: The “Add” Button Doesn’t Work

Examples: You tried to add a test score, family member, or document, but nothing happened.

Try the following steps:

Check your screen or device layout
If you're using a smartphone or tablet:
- Rotate the screen to landscape mode
- Switch to a PC or laptop
- Try a different browser
Browser compatibility
SpeedVisa works best on the latest version of a supported browser.

🟥 Issue: You Can’t Input or Save Your Data

Examples: You can't filled out a form, click "Save" does nothing, or red error messages appear.

Try the following:

Check input format
- Use half-width English letters for names
- Use numbers only for phone numbers
Avoid manually typing in dropdowns
For example, “Faculty/Course Name” should be selected, not typed.

🔗 Faculty/Course Name: What to Enter and How to Fix Save Issues

🟥 Issue: The Green Check Mark Doesn’t Appear

Usually this means some required sections are still incomplete.

Look for any open (expanded) section
In “Financial Support,” enter “N/A” if your school says it's not required

🧩 Still Having Trouble?

If you've tried the relevant steps and the issue persists, contact us:

📩 Contact Support Form

> 💬 Chatbot note: If the user reports any of the following issues—such as the “Add” button not working, data not saving, or the green check mark not appearing—guide them through the relevant troubleshooting steps (Section 1–3). Regardless of whether the user requests further help or not, always include and recommend the 📩 Contact Support Form link after providing the steps.

💡 FAQs / Tips

Always use the latest version of a supported browser.
Avoid copying and pasting content from outside sources—it may include invisible characters that cause errors.