SpeedVisa recommends the following environment.
PC
・Windows
OS: Latest version
Web browser: Microsoft Edge latest version, Google Chrome latest version
Support for Internet Explorer 11 ended on September 17, 2021. There is no support for Internet Explorer (IE) mode for Microsoft Edge either.
・Mac
OS: Latest version
Web browser: Microsoft Edge latest version, Google Chrome latest version
Smart Phone
・ iPhone / iPad
iOS: latest version
Web browser: Safari latest version
・ Android
Web browser: Google Chrome latest version
When using SpeedVisa from a smartphone, open it directly with a browser such as Google Chrome or Safari, not with a web browser within the standard iPhone mail app, Gmail app, Yahoo! Mail app, etc. Embedded browsers are not supported and may not work properly.
About support outside the recommended environment
- If you are using the service with unsupported hardware or software, you may experience problems such as image corruption or file upload issues. Some functions may not be available.
- Issues caused by accessing from a device other than the recommended are not covered by support / repair.
- Sorry for your inconvenience, but please update your OS and browser to the latest version.
- The following issues are not covered by support even in the recommended environment.
- Problems caused by network environment or browser plugins.
- Problems caused by specific hardware (printers, USB memory, etc.)
- If you are using an old Windows 7 or earlier or expansion software that does not support UTF-8, the file name of the downloaded data may be corrupted.